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Product Connections

NOTE: Only the Insite administrator can access this link on the Getting Started page.

Before any of your users can see data in the products you're using in HelpSystems Insite, you must create connections between the Insite and the IBM i or Automate Enterprise servers that have the HelpSystems products installed on them.

Getting There: In the Navigation Pane, clicktap Getting Started under Account. Then, clicktap Product Connections. If the menu is hidden, clicktap .

On the Getting Started page, you'll see icons by Product Connections:

A green icon means that all of the connections that were created between Insite and the IBM i or Automate Enterprise servers are active.
A yellow icon means that connections have been created, but at least one of them has been disconnected.
A red icon means you need to create the connections.

If you see a yellow or red icon, click Product Connections and follow the steps in Adding a New Product Connection.

Your users will only be able to see data for the connections you create.

NOTE: In order to use TLS security to encrypt an IBM i Product Connection you must first configure a digital certificate, which contains the server's public encryption key. See Securing an IBM i Product Connection.