Contacting Support
Use the Chat feature at www.helpsystems.com to correspond with a Powertech Technical Consultant online. You can also contact one of our Powertech Technical Support team members by emailing us at support.powertech@helpsystems.com, or calling +1 952-933-0609 in the U.S. Outside the U.S., call +44 (0) 870 120 3148.
Identifying Your Product Version
Before calling or e-mailing technical support, it is a good idea to check which version of Powertech Authority Broker is installed by running the command PTABLIB/LPRDVRM, which is installed in the Authority Broker installation library. (Or you may also use the menu option 21 (Powertech Product Version Information) from the Configuration Menu, to check which version is installed.)
The command (or menu option) displays a window with the product version and build, along with system information such as serial number, partition number, and OS level.
