Product Status Properties

The Product Status Properties page displays the escalation options currently specified for a status for this product. You can specify the types of statuses to escalate, the method of escalation, and the length of time to retain statuses on the host. You can specify a combination of escalation methods.

To open the Product Status Properties page, clicktap the arrow next to the Robot product you want to view under the Product Statuses section of the Host Properties page.

The Product Details section.

Product Details

Do the following to select how many days you'd like the Robot product to retain acknowledged statuses:

Use the arrows or type the selected value into the Days to retain acknowledged status field. You can specify any value from 1 to 9,999.

Escalation Options

Do the following to choose your escalation options:

  • You can use Robot Alert to escalate statuses if no one responds after a certain amount of time. You must have Robot Alert installed and active on the host system, and you must define one or more devices such as pagers, cell phones, PDAs, laptops, or broadcast lists, for Robot Alert to use. To set up Robot Alert, do the following:

    1. ClickTap Robot Alert to enable it (On) to escalate statuses and send messages.

    2. ClickTap Look Up by Select Device to select which device Robot Alert should send escalation messages to.

    3. Type into the field or clicktap The Clock button. Clock and use the arrows to select the amount of time Robot Alert should wait before escalating a status.

    4. ClickTap Save to save your changes.

  • You can escalate statuses using Robot Network and SNMP traps. To use Robot Network with SNMP traps, you must specify the IP address of the trap manager and its name.

    Follow these steps to set up SNMP traps:

    1. ClickTap the SNMP button to enable (On) or disable (Off) the SNMP traps.

      Note: The following options are only available if SNMP traps are enabled.

    2. ClickTap the Add button The Add button. and type in the address and community of the SNMP trap. When you're finished, clicktap Save. This creates a new SNMP trap.

    3. ClickTap The Clock button. Clock for the Escalation Wait Time and use the arrows to specify the amount of time to wait before escalating the status. You can specify a wait time from 0 seconds (immediate escalation) to 23 hours, 59 minutes, and 59 seconds.

  • You can escalate statuses using a user program that you've created and stored on a host library. When a status needs to be escalated, Robot Network will execute the program to perform the escalation actions that you've specified.

    Follow these steps to set up a User Defined Program:

    1. ClickTap the User Defined Program button to enable (On) or disable (Off) the user program.

      Note: The following options are only available if User Defined Program is enabled.

    2. Use the Program and Library fields to specify the name of the user-defined program that will perform the status escalation and the library where it's located on the host.

    3. ClickTap The Clock button. Clock for the Escalation Wait Time and use the arrows to specify the amount of time to wait before escalating the status. You can specify a wait time from 0 seconds (immediate escalation) to 23 hours, 59 minutes, and 59 seconds.

Status Types to Escalate

If any of the Escalation Options above are enabled, you can specify the types of statuses you wish to escalate: Attention, Warning, or Informational. You can specify any combination of statuses.

 

Product and User Application Statuses

User Application Properties

 

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1.17 | 201806180856 | June, 2018