System Requirements
Before You Install
Read this information completely before you install HelpSystems Insite on your Windows, PowerLinux or Linux servers.
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If there are any firewalls between your PC and the server, verify that your profile has access to the PC.
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Your network must be configured and working using TCP/IP configuration.
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HelpSystems Insite supports GNU Tar. Be sure you're using that version of tar.
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Installation on an Active Directory server is not supported.
The following products are compatible with HelpSystems Insite:
- Access Authenticator 1.0 or higher
- Authority Broker 1.18 or higher
- Automate BPA Server 10.5 or higher
- Automate Schedule 4.3 or higher
- Crypto Complete 3.5.8 or higher
- GoAnywhere MFT 5.7.0 or higher
- Insite Analytics 1.0 or higher
- Password Self Help 3.001 or higher
- Powertech Event Manager 6.1 or higher
- Powertech Network Security R07M04 or higher
- Robot Network R11M00 or higher
- Robot Schedule R10M30 or higher
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Vityl IT & Business Monitoring 1.0 or higher
Note: IBM i systems that will be connecting to your Insite Server must be at V7R2 or higher.
System Requirements
Insite Server Requirements
To install HelpSystems Insite, your server must meet the following requirements.
Supported Operating Systems:
- Windows Server 2012*
- Windows Server 2012 R2*
- Windows Server 2016
- RedHat Enterprise/Centos 6+
- X86_64
- PPC64LE
- PPC64
- Suse Enterprise Linux 11+
- X86_64
- PPC64LE
- Ubuntu Linux 14.0+
- X86_64
- PPC64LE
Note: Insite can only run on 64-bit Windows operating systems. 32-bit Windows is not supported.
* The browser that ships with Windows Server 2012, Internet Explorer 10, is not supported. See below for supported browsers.
Other Required Software:
- Perl 5.6 or later (Linux)
- GNU Tar (Linux)
Minimum Hardware Requirements:
- 4 GB RAM available
- 3 GB free space
Web Browser Requirements
HelpSystems Insite is compatible with the latest versions of these browsers:
Computer-Based Browsers:
- Chrome
- Firefox
- Internet Explorer
- Safari
- Microsoft Edge
Mobile-Based Browsers:
- Browsers on iOS 9 or higher
- Browsers on Android OS 4.4 or higher using Chrome
Other browsers and browser versions may work, but be aware that features in Insite might not load correctly.