With FireCall, a user can be granted temporary authority that is either more or less than their usual settings in order to be allowed to perform a particular function. However this temporary authority is allowed for only a specific period of time, as determined by the FireCall Operator. Typically, a FireCall Operator is a helpdesk person without full rights to administer Authority Broker, but does have rights to temporarily enable switches that have been pre-configured by the system administrator. Only the FireCall Operator can grant this temporary authority and determine the appropriate time period the temporary authority will be allowed.

To illustrate FireCall usage and benefits, let's revisit our typical user scenario:

Due to the power outage, the payroll department was unable to complete payroll during regular business hours. Frank was granted the temporary authority (by the FireCall Operator) to complete payroll, overnight, in order to have the payroll completed by the beginning of the next business day. As predetermined by the FireCall Operator, Frank's special temporary authority was terminated at the beginning of the next business day.

In this typical user scenario, FireCall provided the following benefits:

  • Ability to temporarily grant access to powerful user accounts when emergencies arise.
  • Ability to automatically revoke access to powerful user accounts after a predetermined time period. (Administrators can set limits on the duration of the profile switch and can even configure the action that is taken when the time expires.)
  • Sarbanes-Oxley compliance.
  • Record of what the user has done under the switch profile.
  • 24/7 availability.
NOTE: A profile switch must be enabled by the product administrator BEFORE the FireCall Operator can enable the switch via FireCall (see Configuring Switch Pairs).


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